Monday, 17 December 2012

12 words to transform the NHS - part 1

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1 comment:

  1. Sorry to say that I find this rather cryptic. The best part is:
    "Transformation comes from studying what is actually happening to people who need help from their point of view. Doing this reveals the true nature of performance."
    For me, isolating the three words didn't add to my understanding. I'd like to hear about a concrete example, in everyday terms as well as in academic & managerial terms.