26 Green and White Papers, 14 Acts, a doubling of funding, more doctors and nurses, and better buildings. Competition, choice, increased regulation, world class commissioning, benchmarking, consultant contract, GP contract, dental contracts, Agenda for Change, Map of Medicine, turnaround, demand management, the improvement movement, National Service Frameworks, Evidence Based Medicine, guidelines, clinical pathways, personal budgets, Essence of Care, Energising for Excellence, Safeguarding, Monitor, PFI, AQP, HAI, NPfIT, FTs, PCTs, PBC, BCBV, PROMS, CNST, PbR, CQC, NSFs, EWTD, QIPP, QoF, targets. From Our Health, Our Care, Our Say to From Good to Great and any number in between via untold numbers of consultations on all sorts of ideas.
All this since 1997 and still we have the Chair of the CQC, Dame Jo Williams saying;
atient satisfaction levels are at a record high and a